Frequently Asked Questions
Do you have a question about your order, a delivery or your account? Find the answers below!
Still not sure? Get in touch with the team at iST.
Q – Who will deliver my parcel?
A – For UK Orders iST Scientific has appointed FedEx as our designated courier. You will receive an email notification containing your tracking number directly from our courier once FedEx has collected your order from our warehouse. Overseas deliveries are dispatched with UPS, FedEx or DPD depending on your location.
Q – Can I track my order?
A – Our designated courier will be in touch upon collection of your order from the iST Scientific Warehouse using the email address you provided when placing your order. You can track your order by using the tracking number provided direct with our couriers.
Q – What options do I have for delivery?
A – UK orders are dispatched on Standard Next Day Delivery, All orders over £250 are dispatched carriage free. Orders under £250 are charged at £9.50 You can find out more here -> Delivery & Returns
Q – When will my order dispatch?
A – Orders placed before 11.00am Monday – Friday will dispatch the same working day. Orders placed after 11.00am will be dispatched the next working day. Orders placed on weekends and bank holidays will dispatch the next working day.
Q – Can I pay after I order
A – Orders placed via our website must be prepaid. Please contact us on sales@istscientific.com to discuss opening a 30 days credit account if you would like to pay after receiving your order.
Q – Can I pay by Purchase Order?
A – We are working hard to set this up as a payment option and hope to have this available soon! In the meantime please contact us on sales@istscientific.com to discuss opening a 30 days credit account
Q – How do I find my invoice?
A – Your invoice will be sent to you automatically after your order has been dispatched from our warehouse. If you have not received your invoice, please contact our accounts team on accounts@istscientific.com
Q – Can I cancel/amend my order?
A – Please contact us at sales@istscientific.com if you need to amend or cancel your order. If your order has already been dispatched you, we are unable to cancel it, however you can return your order if the products remain unopened. The return shipping costs will be at the expense of the customer.
Q – How do I return my order?
A – Your can find out about our returns policy here -> Delivery & Returns
Q – Do website prices include VAT?
A – VAT is calculated on each item in your basket and will appear as a line item in your ‘Basket Total’
Q – Where are iST products manufactured?
A – All our products are manufactured in house in the UK, where we have ISO 7 clean rooms providing total confidence and peace of mind.
Q – I do not have an account, can I still place an order?
A – Yes, you do not need an account. We have a simple quick checkout process.
Q – I have not received a confirmation email about my order?
A – Please contact us on sales@istscientific.com or call us on 01252 235758.
Q – How do I register for a distributor account?
A – Please go to Register and complete the form. One of our team will review your submission and help you get set up.
Q – I forgot my password. What do I do?
A – Click on the ‘Login/Sign up’ tab on top of the page, you will be taken to the page that allows you to log in. Under the password field is a ‘Forgot Password?’ link. You will be redirected to the ‘Reset Password Request’ page. Enter your email address and click ‘send email.’ You will shortly receive a password recovery email. Still having problems? Please contact us at sales@istscientific.com.
Q – Can I place an order online from anywhere in the world?
A – We have a wide range of countries that can place orders on the iST Scientific website. If you are unable to place your order, please contact us and we will advise whether it is possible to delivery to your county. Alternatively you can use our ‘Find a Distributor’ page to locate a distributor that delivers iST directly to your country.
Still not sure we have answered your questions?
Please contact us using the relevant email below;
Sales and order enquiries
Marketing enquiries
General enquiries
Invoices and Payment enquiries
Or contact us directly on 01252 235758 to speak to an iST representitive.
