At iST Scientific we are committed to respecting your online privacy and recognise your need for appropriate protection and management of any personally identifiable information (“Personal Information”) you share with us.
Personal Information means any information that may be used to identify an individual, including, but not limited to, a first and last name, a home or other physical address, an e-mail address or other contact information, whether at work or at home. In general, you can visit our web pages without telling us who you are or revealing any Personal Information about yourself.
In other words, our goal is to provide protection for your Personal Information no matter where that Personal Information is collected, transferred or retained through cookies and other Tracking Technologies.
Some of our web pages utilise “cookies” and other tracking technologies. A “cookie” is a small text file that may be used, for example, to collect information about web site activity. Some cookies and other technologies may serve to recall Personal Information previously indicated by a web user. Most browsers allow you to control cookies, including whether or not to accept them and how to remove them.
You may set most browsers to notify you if you receive a cookie or you may choose to block cookies with your browser, but please note that if you choose to erase or block your cookies, you will need to re-enter your original user ID and password to gain access to certain parts of the web site.
To protect your privacy, we have adopted the following principles:
If you chose to have a relationship with iST Scientific, such as a contractual or other business relationship or partnership, we will naturally continue to contact you in connection with that business relationship.
Personal and Non-personal Information Collected
At iST Scientific, we prioritise your privacy. When you interact with our website or services, we gather both personal and non-personal information to enhance your experience and deliver tailored services.
- Name: To personalise your interactions and correspondence.
- Email Address: For account set-up, communication, newsletters, and service updates.
- Physical Address: Necessary for delivery of physical products or documents.
- Contact Number: To reach out for order confirmations, support, or service-related queries.
- Payment Information: Secured details for processing transactions (Note: We don’t store your complete credit card details).
- IP Address: Helps in analysing website traffic, enhancing security, and determining regional preferences.
- Cookies: Small files that store user preferences to facilitate customised interactions during subsequent visits.
How We Use and Share Your Information
At iST Scientific, we take a thoughtful approach to the use and sharing of your information. Our practices revolve around transparency, the obligation to serve our users, and a commitment to upholding your privacy.
Usage of Information:
- Service Delivery: We use your personal details to fulfil requests, process orders, and provide seamless customer support.
- Communication: Your contact information helps us keep you informed about product updates, newsletters, and important announcements.
- Site Optimisation: Non-personal information, like browsing history and cookies, helps us tailor our website to user preferences and continuously enhance the user experience.
- Security: IP addresses and associated data are crucial in monitoring and ensuring the security and integrity of our platform.
- Research & Analysis: By understanding user behaviour and feedback, we can innovate and adapt to offer better services.
Sharing of Information:
- Third-Party Service Providers: We collaborate with trusted third-party providers for specific services, like payment processing and delivery. They receive only the necessary information and are obligated to maintain its confidentiality.
- Legal Obligations: If mandated by law, we may disclose your information to relevant authorities. This could be in situations of legal disputes or to comply with regulatory requirements.
- Consent: Apart from the above scenarios, if there’s ever a need to share your data for a purpose not outlined here, we’ll seek your explicit consent.
Please be assured that we don’t sell, trade, or rent your personal information to marketers or unaffiliated third parties. Our aim is to safeguard your data while using it responsibly to serve you better.
How Long Do We Retain Personal and Non-personal Data
We only retain your personal data for as long as necessary. The duration depends on the specific purpose for which the data was gathered.
iST Scientific provides secure hosting from one of the largest data centres in the UK, with high levels of both digital and physical security.
Our servers are backed up nightly to an offsite location to ensure that if anything were to happen – to the server of the premises – the data would remain completely secure. Each server we provide is fully supported by us at iST Scientific, alongside the team that hosts our server. Ensuring that we provide the best uptime and quickest response possible.
All servers are monitored 24/7, alerting key personnel within the company should a data breach occur. This allows us to easily notify users should anything happen to the server.
We ensure that the server, and its packages, are fully up to data at all time, to provide the best possible security and performance. In addition to this, we have our own dedicated firewall that sits in front of the server to help protect against DDoS and other attacks.
Data Subject Rights
GDPR compliance requires data subjects to be granted certain rights. What follows is not an exhaustive list, but those rights that are relevant to the collection, processing, and storage of personal data on https://istscientific.com/shop/.
Right to Access
Data subjects reserve the right to request and obtain confirmation that data is or is not being collected on them and if so, exactly what data is being collected on them and if so, exactly what data is being collected, how, where, and for what purposes. This data can be manually requested via email@example.com and provided in an electronic format free of charge.
Right to Be Forgotten
Should data subjects at any time wish to withdraw their consent and no longer allow iST Scientific to store their personal data, this request can be manually made via firstname.lastname@example.org. Please be sure to include the full name (including ay prefixes) and email addresses of whom the data is in reference to, so that all data relating to the data subject in question can be accurately removed.
Similar to the rights to access, Data Portability requires that data subjects are able to request, obtain, and/or transfer possession of collected data at any time. As mentioned above, this data can be manually requested via email@example.com and provided in an electronic format free of charge.
Should the data subject wish to transfer the possession of the data stored by iST Scientific, please be sure to also include the full name (including any prefixes) and the relevant contact information relating to the individual or organisation who you wish the data to be transferred to.
Should iST Scientific encounter a breach/unauthorised access of personal data that is likely to “result in a risk for the rights and freedoms of individuals”, iST Scientific. will ensure that a notification is made within 72 hours of becoming aware of the breach.
Cookies and Other Tracking Technologies
Some of our webpages utilise “cookie” and other tracking technologies. Cookies are small pieces of data, stored in text files, that are stored on your computer or other device when websites are loaded in a browser. They are widely used to ‘remember’ you and your preferences, either for a single visit through a ‘session cookie’ or for multiple repeat visits (using a ‘persistent cookie’). They ensure a consistent and efficient experience for visitors, and perform essential functions such as allowing users to register and remain logged in. Cookies may be set by the sites you’re visiting (known as ‘first party cookies’), or by other websites who serve up content on that sire (‘third party cookie’).
To protect your privacy, we have adopted the following principles:
Where iST Scientific collects Personal Information on the web, we intend to post a purpose statement that explains why Personal Information will be collected and whether we plan to share such Personal Information outside of iST Scientific or those working on our behalf. iST Scientific does not intend to transfer Personal Information without your consent to third parties who are not bound to act on our behalf unless such transfer is legally required.
You may choose whether or not to provide personal information to iST Scientific. The notice we intend to provide where we collect personal information on the web should help you to make this choice.
If you choose to have a relationship with iST Scientific, such as contractual or other business relationship or partnership, we will naturally continue to contact you in connection with that business relationship.
Wherever your personal information may be held within iST Scientific or on its behalf, we intend to take reasonable and appropriate steps to protect the personal information that you share with us from an unauthorised access or disclosure.
We are committed to privacy and, are actively involved in and support current industry initiatives to preserve individual privacy rights on the Internet. Protecting your privacy online is an evolving area, and our web sites are constantly evolving to meet these demands.
We are committed to protecting your right to privacy. iST Scientific respects your privacy and we will use our best efforts to ensure that the information you provide to us remains private. Information provided will only be stored on computers based in the UK.
For control of our business, our website logs IP addresses, which is the automatic number assigned to your computer when you surf the web. The IP address allows us to anonymously track visitors’ usage on our website. Your IP address is not connected to any personally identifiable or on-line contact information like a name and address, so you remain anonymous at all times.